Safe Hands Homecare & Upstairs Downstairs Ltd was incorporated in 2018 after 8 years trading as a Community Interest Company. We are known as a micro provider,

Safe Hands Homecare & Upstairs Downstairs is a Co-operative Company with a powerful vision, operating in a growing market with strong management, great people and excellent clients.

We pride ourselves on our 5 Star Trusted Trader rating that we have managed to maintain since 2010.

We have established ourselves not only as a service provider to assist people to be able to maintain living in their communities and own homes but also as an engagement partner through Co-production with the local authority. We have representation on Derbyshire County Council Stakeholder Engagement Board (DSEB).

We have also Co-produced work with the Department of Health and have been recognized by the Office for Disability Issues for our work as a Co Production partner with Derbyshire County Council.

In 2018 we were recognized as a Good Practice provider.

Our business model is focused on the delivery of person centred services to the end user of public services and self funders within the independent living sector, where we bring the highest standards possible of support to people in their own homes and their communities.

Our work is to build on and improve the quality of life for our clients and their families. Our co-production and person centred approach to how we work is aimed to improve the quality of service provision within the sector for all clientele and to our frontline staff as to how the personalisation of Social Care and independent living is expected to be delivered including the positives of delivering services in this way.

Our Purpose

Our purpose is to make ‘people smile’ by delivering a positive service to people enabling them to live their lives and enabling them to be a part of their communities they live in

We do this by constantly striving to achieve the highest levels of customer satisfaction, efficiency and effectiveness in the community support sectors.

Our approach is based on the development of outstanding partnerships both with our clients, employees, local authorities and the wider community. Our success will enable us to create great opportunities for our clients and our employees and substantial value to communities.

Our Approach

The Safe Hands Homecare & Upstairs Downstairs Ltd approach is to listen carefully to people and always try to find better ways to meet their needs. We believe people who require support to maintain independent living should be involved at all stages and we put their requirements at the heart of all that we do. We always try to capture and share the best ideas, best practices and methods.

We set out to:

Work with partners who share our values, our long – term approach and our determination to find better ways to do things.

• Help clients and organisations meet and learn from one another

• Develop and support innovative ways to improve efficiency and effectiveness.

An example of these commitments in action is our co-productive work with Local Authorities, Dept. of Health, provider organisations, clients both current and prospective and stakeholders to transform social care to a more person centred approach. These have brought together important decision makers to debate the most relevant issues affecting the social care sector.

Our Values

The way each of us acts makes a big difference to our sustainability, our service delivery, reputation and success. Our values are here to help us all behave in a professional effective and efficient way, making Citizen Leaders a unique enterprise to be involved in and a great company to work with.

• We value our customers and communities, putting the needs of our clients and stakeholders at the heart of everything that we do.
• We value teamwork, supporting each other, sharing ideas and never excluding others.
• We value personal responsibility, setting and achieving consistently high standards in our work and our conduct and never adopting a negative attitude.
• We value innovation, being inventive in our approach and never allowing conventional thinking or bureaucracy to get in our way

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Safe Hands Homecare & Upstairs Downstairs Ltd.

A company registered in England and Wales. Company number: 11176475

Contact Us

SK17 7DW

01298 814475

07707 746084

01298 814475