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Safe Hands Home Care & Upstairs Downstairs Ltd

We are a small co-operative based in Chapel-en-le-Frith in High Peak, Derbyshire. The company is Share owned by the staff and is run by existing staff and volunteers. We are a 5 Star Trusted Trader. In 2018 we were identified as a good practice model for services and co-production engagement by the House of Commons.

The company is divided into 3 parts:

Safe Hands Homecare

Safe Hands Homecare provides an independent living support service to clients of all ages. We provide in home and in community services for clients and their relatives, maybe as a regular call or as respite breaks for carers. We work with a person-centered model, ensuring our clients have choice and control at all times. Experts by Experience have created this service. These are people who receive or have received care due to additional needs themselves. This first-hand knowledge ensures that clients receive a service which is NOT a controlled choice rather than choice and control. Again this is a ‘Human’ service. Please see our page for more information. All staff are DBS Checked.

Despite such a vast area of service provision, we are only a small company, who has pride in providing quality services to all our clients rather than having a mass client base.

Upstairs Downstairs 

Upstairs downstairs provides Home and Office Domestic Services including, cleaning, and most domestic tasks. Please see our dedicated page. Our service is a ‘Human’ service ensuring we find the right balance of social interaction and work completed. It is important to gain the trust of a client after all they are letting us into their home. This is hard for a lot of people and so trust is key. We work on checklists that have been compiled specifically for the company and a client is given a copy of one each visit. This ensures the client is aware of what areas have been cleaned. Our staff work on a person-centered, client-led basis. This ensures a correct starting point for calls and ensures our clients have choice and control. All staff are DBS Checked.

Citizen Leaders

Citizen Leaders are volunteers whom are represented on the Derbyshire County Council Stakeholder Engagement Board,and help co-produce services for stakeholders all over Derbyshire. Citizen Leaders are Dept. of Health Trained and are highly knowledgeable within the social care sector. Co-producing is a specialty of Citizen Leaders due to their knowledge of being Service users themselves.